Shipping policy

Thank you for shopping with Wild Leaf Tobacco. We are committed to delivering your order safely, securely, and in compliance with all applicable laws. Please review our shipping policy below:

Order Processing

  • Orders are typically processed within 2-3 business days (excluding weekends and holidays) after payment is received and verified.

  • You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Methods & Delivery

  • We ship to addresses within the United States only.

  • All orders are shipped via reputable carriers such as UPS or USPS.

  • Estimated delivery times vary based on location and shipping method selected at checkout.

Adult Signature Requirement

Due to the nature of our products, all shipments from Wild Leaf Tobacco require an Adult Signature (21+) upon delivery.
The recipient must present a valid government-issued photo ID verifying age at the time of delivery. Carriers will not leave packages unattended, and redelivery may be attempted if no eligible adult is available.

Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or any locations where the sale or delivery of tobacco products is prohibited by law.

  • It is the customer’s responsibility to ensure compliance with all local, state, and federal laws before placing an order.

Shipping Fees

  • Shipping rate is a flat fee of $10.50, unless order qualifies for free shipping.

  • Free shipping may be offered on qualifying orders — please refer to current promotions for details.

Shipments Returned

  • If an order is sent back to Wild Leaf Tobacco for any reason, the customer can contact us within 10 days before the order is restocked and the matter is marked resolved.

Delays & Issues

Processing Delays

  • If an order cannot be fulfilled by a single location, a delay may occur as we collect ordered products from another Wild Leaf Tobacco location(s).

Shipping Delays

  • While we strive to ensure timely delivery, Wild Leaf Tobacco is not responsible for delays caused by the shipping carrier, weather, or other circumstances beyond our control.

  • If your package is lost, damaged, or returned due to an incorrect address or failure to obtain an adult signature, please contact us promptly for assistance.

If you have any questions or concerns regarding your shipment, feel free to reach out to our customer service team at info@wildleaftobacco.com or call (630) 873-0094